shipping & returns

GENERAL SHIPPING INFORMATION

Please allow 2 to 3 business days for us to receive and process your order. For orders received after midday GMT Friday -Sunday orders will be shipped on the next working day.

If you require an expedited order, please mention the urgency in the note box in the checkout and we will ship within 24 hours when you place your order by 11 am GMT.

UK SHIPPING PRICES:

£3.99 Royal Mail tracked 24 for orders under £75

£1.10 Royal Mail tracked 24 letter for samples only

We offer free tracked shipping on all orders OVER £75 TO U.K

We do not ship outside of the UK at the moment.

Damages & issues - Please contact us within 14 days of receiving your order if your order is defective, or damaged or if you receive the wrong item so that we can rectify it. 

WHEN WILL MY ORDER BE DELIVERED?

All Botanical Elixir orders are delivered by a 3rd party courier service so we cannot guarantee an exact delivery date. However, we will send you a shipping confirmation email with a tracking number once your order has been shipped so you always have the most up-to-date delivery information.

WILL I HAVE TO PAY DUTIES & TAXES ON MY ORDER?

Orders shipped outside the UK may be subject to customs fees and duties. Botanical Elixir is not responsible for any additional customs fees and duties or reimbursement of the same. The international recipient is responsible for all customs fees, taxes, and brokerage charges and we would advise you check this before placing your order. Refused packages will not be refunded.

RETURNING AN ITEM

We trust that you will be pleased with your purchase. However, if you are not completely satisfied with an item you have purchased from our website, you may return it to us within 14 days from receipt of said item. Please contact customer care at connect@botanical-elixir.com for a returns authorisation form.

All unwanted goods must be returned in an unused, as new condition with the original packaging along with a completed returns form. We will refund the monetary value of the goods returned to us at the price you purchased them.

Please note it is the customer's responsibility to ensure the goods are returned safely to us and Botanical Elixir is not responsible for return postage or lost or undelivered items.

Depending on which courier service you use, it can take up to 10 working days for us to receive your return. Once we receive your goods, we will inspect and process them promptly. Refunds will automatically issue to the same payment method used to purchase the goods. Please allow 30 days for your refund to be processed and appear back in your account. As soon as we have processed your return you will receive an email notification. In the unlikely event that you don’t receive this email within 10 days of posting your parcel to us, please get in touch with us at connect@botanical-elixir.com